Account made with wrong emailadress .

[Jacoba]

How do I reach customerservice of Spotify?

my daughter had created an account with a wrong email address, and she paid for premium, and the email sent to her cannot reach her now!

How to change an email Address?

How to ask for a refund?

and why did she get charged 9,99 euro instead of 99 cents?

any help on this 

thank you 

[Robert_W · Accepted solution]

Hey @Jacoba,

Welcome to the forums! It sounds like you have quite a few issues going on here. Not to worry, let me see if I can help 🙂

In order to change the email address on the account to the correct one you can contact Spotify here:

https://support.spotify.com/us/contact-spotify-anonymous/

For Spotify's refund policy please see here:

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

Finally, just to confirm could you let me know if you had any email confirmation for the amount, and let me know the charge please (in the email).

I will be right here 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[Annegeeske]

Hi,

The emailadress from my account isn't working anymore. I want to change my adress in to my private emailadress but the system says my private emailadress is already used. Long time ago I made an account with my private emailadress but that didn't work. So I used my work emailadress. I think there is the problem but I don't know how to solve it. Can you help me? Thanks!