Account name change/reset and unlinking Facebook

[Oshari]

Plan

Premium

Country

Poland

Device

Kiano Elegance 4.0

Operating System

Android 7.0

My Question or Issue

 Hello. I have quite unusual question i think. Recently my account was stolen from me, but i recovered it with help of amazing Spotify staff. There is just one problem. Before i recovered my account, persone who stole it from me linked it already do his facebook account. It switched my username and i suspect that it allow him to access my account without my permission. I used some guide found in internet to disconnect this account from spotify, but I'm still concerned. Also i cannot link Spotify to my facebook, as it return to thief's fb account instead. Also, which is more annoying than problematic, it switched my user nickname to "Jeanpaul Torres Barrera". While I'm waiting for support respond to that problem i want to also ask there if there is any way, to ensure, that this facebook account get pernamently disconnected from my Spotify account and if there is any chance to switch that nickname, as it was literally forced on me?

[Jose_M]

Hi @Oshari!

It sounds like your account wasn't correctly disconnected from Facebook. I’d recommend checking out this Spotify Answer for the steps you should take to use Spotify without Facebook.

Also, you don't need to worry about that username since it's just a display name, it'll return to your normal username when you unlink your account from Facebook.

Let me know if you have any other questions!

[Oshari]

Sorry if i double my post but it seems my first reply vanished. 

To be fair i can't fully test that solution, as I'm not sure how i can cancel prepaid/gift subscribtion, as i don't have any payment, as my premiums ale always one timers. Also I must put it there, i can assure you that i have both Spotify and Facebook accounts made separately. And i have option to connect/disconnect my account with facebook in application. The only problem is, that it works only partialy, as it connects my facebook account on site, but for Android/PC application it just stays connected to Thief's account. I'm not sure what to do next.

[Jose_M]

Hello! I'd recommend logging out and logging back in all your devices, as it may take a while to update your profile username.

Let me know how you get on 🙂