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GooglePixel 2 XL
My Question or Issue
My partner has recently changed from iPhone to android and has lost all of her playlists. The username has turned into numbers. We've checked her login details on the iPhone and used those numbers to log in on the android and it says the password is incorrect. She's sent a password reset but haven't received it(she only has two email addresses) and she's checked all folders. The playstation she's logged into still has all the playlists that it should though. It's also saying she hasn't got premium when the money was taken out of the account yesterday.
Really can't work out what's happening here