Account not logging in app but works on website

[user-removed]

Hello,

I was having problems with Spotify's ads freezing and having to close and restart, so I just reinstalled. I did a password reset because the new software was not accepting my username and password. I am able to login to the website online with the new account password, but still not in the app. I'm 100% sure I'm using the same username and password combination. I reinstalled again, and it is still saying my "username and password is not correct (Error code 3)." Has anyone else had these problems? Any suggestions would be very appreciated.

Thank you,

Jen

[gduv1993]

Does spotify even care cause they don't seem to be answering the people with this problem.

[KatesHere]

Hey there @gduv1993 and welcome to the community!

Have you checked this thread on this  same issue? It offers a solution on it 🙂

Let me know how it worked!

K