Account page error

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Account page error

americanmicrobe
Newbie

 

Plan

Student Premium, trying to transfer to family premium

Country

USA

Device

Pixel

Operating System

Windows 10, chrome browser 

My Question or Issue

 

I am currently trying to transition to a family premium plan with my family, however I received no error message nor confirmation of my transferring over to the family plan and now when I try to go to my Account page to see my account overview it gives me the "We're all mixed up" error message page. Does anyone know how to remedy this? It's been happening to me consistently for the last 12 hours.

3 Replies

Re: Account page error

Rock Star 22
Rock Star 22

Hello,

 

Thanks for reaching out, and I am sorry to hear you are having issues on transferring plans. 

 

Have you tried another browser, or another device to see if the same issue persists? Your current browser could be outdated, and not suitable for Spotify. Let me know. 

 

Have an awesome day!!

Billy-JRock Star 22
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Re: Account page error

lucaslab
Newbie

Even if you change your password you still can be logged in certain devices, so try to log off of all your devices first.

 

https://support.spotify.com/us/article/can-i-sign-out-of-my-account-if-im-signed-in-on-another-devic...

 

Try to review all your devices too

 

https://support.spotify.com/us/using_spotify/the_basics/manage-devices/

Highlighted

Re: Account page error

Rock Star 6
Rock Star 6

Hey @americanmicrobe

 

You could also try going into Incognito mode in your browser if the other tips that were given to you didn't work out.

 

Happy Listening

Keanu_C

Keanu_CRock Star 6
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