Account possibly hacked. Any way to track the devices connected?

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Account possibly hacked. Any way to track the devices connected?

mrsiri
Casual Listener

I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was fine until a strange playlist appeared on my list, something I did not create. So I went to my account settings, changed my password and disconnected from all the devices linked. My Idea is to track where these devices are, so I could recognize them, or not.

1 Reply

MonicaM_Bogota
Roadie

Hi, @mrsiri!

 

Welcome to the Spotify Community, we're glad to see you're part of the band.


Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

 

You can also use our Contact Form to get email support

 
Don't hesitate to create a new thread if you need us again.
 
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