Account problem with email adress already in use

[kentswe]

My wife cant access spotify.

She hasnt been logged in for very long.

We cant restore password as her email does not exist.

And we cant create new account because her email adress is already in use.

What are we supposed to do now?

There is no way for us to contact spotify about this.

[MattSuda]

I suggest you contact support so they can help:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[kentswe]

Thanks but as you see in my previous post this page does not accept my email as i dont have the password.

I CAN NOT get a new password as spotify does not recognize my email adress.

AND i cant start a new account as my email adress is already in use.

WHERE can i contact spotify ???????????????????????

[MattSuda]

Try using this contact page which doesn't require signing in:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

[kentswe]

I CANT GET ANYWHERE WITH THESE HELP PROPOSALS AS I DONT HAVE MY USERNAME OR PASSWORD.

I ONLY HAVE MY EMAIL ADRESS !!!!!!!!!!!!!!!!!!!!!!

HOW CAN I SORT THIS OUT WITHOUT BEING SENT BACK AND FORTH TO DIFFERENT HELPSITES THAT DOESNT HELP ME !!!!!!!!!!!!

CAN YOU PLEASE READ WHAT I SAY AND NEED HELP WITH!!!!!!!

WHERE CAN I CONTACT SPOTIFY WITH ONLY MY EMAIL ADRESS????????????????????????????????????????????

[MattSuda]

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

[Jason]

Hey @kentswe 

Thanks for reaching out to us and apologies for any troubles that you've been having whilst accessing your account! I'm sure we can have you jamming to your tracks in no time!

If you were looking to reach over to us, without the Username or password, the second link that our good friend MattSuda posted is the place to go. (This one) Here you should be able to provide as much detail as you can regarding your troubles with login etc. without having to login. (In the username box, just re-add the email address) 😉

Once you've reached out to that form, you will receive an automated reply, just reply back to this and let us know the 8 digit case # here. We'll then give the accounts teams a nudge and they can take a look behind the scenes for you!

I hope that guides you further but if not do please get back to me and I can investigate with you further 🙂

All the best!

[kentswe]

I am still waiting for response to my email after returning the support emai.
Why does a password and username issue take over a week????

[Teresa]

Hello @kentswe, I'm sorry to hear about that. Could you please let us know your case number? I'll make sure your case is with the right people and give it a bump for you too.

Regards,

Teresa.

[kentswe]

Please search for email adress
[Mod edit - removed email address]

I dont have the case number here at work

[Grace]

---

@kentswe wrote:

Please search for email adress
[Mod edit - removed email address]

I dont have the case number here at work

---

Thanks for that info.

We have found your email and have bumped it for you. 

[kentswe]

Thanks

[kentswe]

We get another email where we should contact the support.
Its nr 02269875.
Can someone at spotify read my case and do something to unlock my wifes account?

[MattSuda]

@kentswe 

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.