Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Account problems: I pay for Familiar Premium, but today I am shown as Free

Account problems: I pay for Familiar Premium, but today I am shown as Free

Hi,

 

I am really upset today. I pay for a familiar plan, but today I opened Spotify hearing a lot of advertisements. My account is showing as Free, not Premium. I tried to log out and in again, but it still shows the same. All Spotify's bills are paid, so the problem is Spotifys, not mine.

 

The worst is I have no direct contact with them. Really upset. I am going to cancel this.

Reply
1 Reply

 
We'd recommend you get in touch with us via this contact form.
 
You can also find us on Facebook or Twitter.
 
Give us a shout, we'll be happy to help.

Suggested posts