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Account "resets" after plan change

Account "resets" after plan change

 

Plan

Premium

Country

North America

 

Device

OnePlus IN2017

Operating System

Android 12

 

My Question or Issue

Hi, after my family plan owner was changed, I was logged out of my account. I logged in with the same email and password  and the images I put on my playlist/profile was all gone, was prompted to select 3 artists. I even searched up my profile, and there was a duplicate of it (Old profile before plan issuer was changed). Will this affect things such as Spotify Wrapped?

Screenshot_2022-08-31-08-43-58-61_0438eb925998df20b3482ec25499d226.jpg
Screenshot_2022-08-31-08-43-25-66_0438eb925998df20b3482ec25499d226.jpg
Reply
1 Reply

Hey @aquakigori,

 

Only one account per email is technically possible, so if you're finding your old account in Search, something may have gone south here.
As we don't have access to your accounts from the Community though, we'd advise checking this with our support folks 🙂
Let us know if any further questions arise in the meantime.
Cheers!

VasilModerator
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