Account recovery

[Feelings]

Hello Spotify support,

I would like to recover my account "feeling" I made a few years ago.
It got hacked and I would like to recover it please.

Sadly this is public but I haven't got a reply back from my mails since months.
And nobody is willing to help me recover my account, can this be set to "mod-only" or something so I can share the details set on the account and related information proving ownership of the account.

Kind regards,

Kyla.

[Jose_M]

Hello @Feelings!

Thanks for reaching out! In this case, I’d recommend reaching out to Spotify for more help with this. Just fill out the online contact form to create a ticket with support. If you would prefer not to send an email, you can reach them on twitter at @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

I hope this helps! Keep me posted 🙂

[Feelings]

Hello,

I've already done that, but they refuse to answer.

[Guido]

Hey @Feelings,

Try again, pehaps something went wrong!

Usually you should get a reply within 48 hours. Don't forget to check your spam folder as the reply may end up there.

Hope you'll have more luck this time.

Have a nice day.

[Feelings]

No it didn't work in any way. They keep refusing to help me

[Katerina]

Hey there @Feelings,

That doesn't sound right. 

Just to confirm, can you give it another try this time in an incognito or private window in your browser? You can follow the instructions highlighted in steps 2 here once you open that incognito window. Make sure to include there the details of the account that you're having troubles accessing so that our email team can better locate it.

If you're still having troubles, even while incognito, we'd strongly suggest trying one of our other support channels mentioned in previous messages.

Hope this helps!