Account reverted to Free

[Luke4313]

I've just got a new iPhone 6 and ehen I've downloaded spotify none of my playlists were on there and it looks like I'm now on a Free account. Spotify on my old iPhone and iPad were fine until I logged out and back in again and now I have the same problem there. When I log into Spotify.com it also appears as if I'm on a Free subscription. I've checked my credit card statement and the last payment was made mid Jan so it doesn't look like there's any problem there. Any idea?

[Jordi]

Hi there and welcome to the community,

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.