Account's been hacked

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Account's been hacked

Ractorious
Newbie

So I remember resetting my password in early December cause I couldn't login, then a month ago the same problem appeared again. Haven't had the time to get around to finding out what the problem is until now. I saw an email saying that not only my password but also my contact email has been changed to <removed sensitive information>, which is not mine, so there goes my subscription again. 

 

As of right now my access to anything about the old account has been completely blocked and I can only make a post here with a new account registered with Facebook.

 

Is there anyway you can change my email to my current one and reset the password?  

 

Old account name: ga643953

Let me know if you need any info to prove my identity and let's hope my credit card ID is not stolen as well.

1 Reply

Re: Account's been hacked

Rock Star 24
Rock Star 24

Hey @Ractorious,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

 

Thanks.

MaximRock Star 24
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