Account seems to have been hacked

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Account seems to have been hacked

user-removed
Not applicable

I cannot log in to my Spotify account using my usual details. When I attempt to recover my password, I receive an email in Spanish. I attempted to contact Spotify on Twitter but could not get any joy from there. I have had to cancel two debit cards (I wasn't sure which was stored against the Spotify account). I would like to reactivate my account and make an official complaint but cannot find any support number or email address. 

 

This is not the level of support I expect from an international organisation that holds my card details. Does anyone have any idea how I can go about getting this situation recitfied?

 

(Just to note, I've had to create another account on here just to post this message)

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Re: Account seems to have been hacked

Rock Star 24
Rock Star 24

Hey @user-removed,

 

The support team usually responds to all tweets and direct messages within 48 hours :)

 

In the meantime, you can take a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximRock Star 24
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