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Account stolen

Account stolen

 

Plan

Premium

Country

 Romania

Device

Huawei P10 Lite

Operating System

Android Oreo

 

My Question or Issue

 Yesterday I received an email from Spotify that said : my mail was changed to another. I was disconnected from all my devices. Contacted support, but still no answer. What can I do more to recover it?

*Advice for Spotify tech team: implement some option that when you try to change your mail address you'll receive a notification or something that you need to confirm before any action is taken.

Reply
1 Reply

Hey @MoonMoon703,

 

It can take 48 hours to receive a reply from Support. If you've received an automated reply, make sure to reply to it.

 

In the meantime, you can also take a look at this support article: https://support.spotify.com/article/someone-has-gained-access-to-my-account/.

 

Thanks!

MaximSpotify Star
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