Help Wizard

Step 1


Account stolen

Account stolen







Huawei P10 Lite

Operating System

Android Oreo


My Question or Issue

 Yesterday I received an email from Spotify that said : my mail was changed to another. I was disconnected from all my devices. Contacted support, but still no answer. What can I do more to recover it?

*Advice for Spotify tech team: implement some option that when you try to change your mail address you'll receive a notification or something that you need to confirm before any action is taken.

1 Reply

Hey @MoonMoon703,


It can take 48 hours to receive a reply from Support. If you've received an automated reply, make sure to reply to it.


In the meantime, you can also take a look at this support article:



MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts