Account stolen

[Samir3]

Plan

Premium

Country

Netherlands

Device

iPhone 5s, Computer with windows 10, iPhone 6, iPad air and iPhone 4

Operating System

Windows 10

My Question or Issue

My account got hacked and they changed the email, the only thing that I still have is the account name. My dad is still paying the premium so its a little bit annoying that it got hacked. My question now is what to do?

[Luan]

Hey, @Samir3 

Welcome to Spotify Community and thanks for posting.

About your issue, I suggest that you be in touch with the Customer Support immediately.

Probably they may need a screenshot of your Spotify receipt or bank statement for security purposes. Please have this on-hand when getting in touch (and make sure it does not show your full credit card number, expiration date, or 3-digit code).

Follow these steps below to be in touch with the CS and recover your account:

1. Go to our contact form.
2. Select Logging in.
3. Choose I can't log in to Spotify. 
4. Click I STILL NEED HELP.

We'll then take all the necessary steps to secure your account and return access to you.

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg