Help Wizard

Step 1


Account suspended, but payment is ok

Account suspended, but payment is ok

A few days ago I had a problem with my credit card, so I changed the number on the website. I received a message that the paymet is ok now on the card, but spotify have just suspended my account. How can that happen? How can I solve that?

1 Reply



You should contact customer support through this link:


They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.


If you get an automated email directing you to the community or help pages, you need to reply directly to and one of the customer services agents will get back to you.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts