Account taken over

[missturn]

Student Plan

Premium

Canada

iphone

My account has been taken over. I have received emails that it was accessed from various different countries and when I received those I changed my password (multiple times). I have also clicked sign out from everywhere and disabled access to third party accounts. Last evening I spoke with a help bot.

Today, when I opened Spotify it showed "playing on Jessica's iPhone" and a bunch of playlists that I would not listen to in recently played.

Getting fed up, please help. 

Tiffany

[Billy-J]

Hey @missturn, thanks for reaching out to the Community!

Sorry to hear this.

Please check out this support article for more info and the next steps to take.

There is also a great guide use to take measures to protect your account here.

I hope this helps!