Account totally got lost

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Account totally got lost

Casual Listener

Plan

Premium

Country

Belgium

Device

iPhone XR

Operating System

iOS 13.4.1

 

My Question or Issue

Hello Spotify Community,

 

I have a really strange problem going on.

I have a premium account for a very long time now. But today I've got my new cell phone so I needed to fill in the login information again.

Now it seems that none of my emailadresses/facebook/apple are linked with the account that I've used for a long time on my previous phone, the account that I pay for.

As attachement I have a picture of my account name that I took on the previous phone where I was still logged in before experiencing the problem. A really strange and long numberic name.. So i can't login anymore on neither device anymore..

To post this question, i've logged in with an old account that I don't use anymore for a long time.

 

Can you help please?

 

Thank you!!

Alexander

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1 ACCEPTED SOLUTION

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Solution!

Re: Account totally got lost

Casual Listener

This topic may be closed. The contact support helped me out very good!

Thank you Spotify Support!

Happy customer

View solution in original post

2 Replies
Highlighted
Solution!

Re: Account totally got lost

Casual Listener

This topic may be closed. The contact support helped me out very good!

Thank you Spotify Support!

Happy customer

View solution in original post

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Re: Account totally got lost

Rock Star 16
Rock Star 16
Glad to hear Spotify's Support Team were ready to help! 💚
If you need anything else, let us know.
Keep Safe!

With Best Wishes,
EthanS1Rock Star 16
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