Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Account transfer results in not activatable premium.

Account transfer results in not activatable premium.

Hello Spotify-Community,


Spotify transfered my student discount premium from my old account to this one. But now when i try to reactivate it i get a error message because all the premium packages include a 3 month free trial and i already had one trial. I guess the problem is that for my email adress it is saved that i already had such trial. Which makes sense but i cant upgrade to premium right now.


Hope someone can help me



1 Reply

Hey, @Tim132 
Welcome to Spotify Community and thanks for reaching out here!


I'm not sure about what is going on with your subscription, so could you be more clear about it? Do you want to reactivate your Student discount on your new account, right? 

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts