Help Wizard

Step 1


Account troubles

Account troubles

I have received a gift card to have Spotify Premium, but I connected to the wrong account (I connected with my mail address while I wanted to connect with my Facebook account) how can I change that?
Would it be possible to transfer my premium account to my Facebook one or just transfer the files from one account to another?
1 Reply

Hey @user-removed!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.


You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.
All the best.
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