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Account unusable

Account unusable

My account is unusable at this point. On any device, Echo, Through sonos, on Android and on the desktop player, spotify is playing random songs that I have not selected. If I select a song it might play for a few seconds and then switch to music that I have not selected. The music is not from any playlist I have nor is it from the que. I am concerned that my account was compromised and changed passwords and that did not help. I have uninstalled and reinstalled spotify on my devices and that did not help. I have disabled autoplay and that did not help. On android and desktop application songs begin playing without any input. I will attempt to pause a song and it will pause for a moment and then begin playing yet another song that I have not selected. 

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1 Reply

Hey @caseyab, thanks for reaching out to the community!

 

Sounds like someone else is definitely using your Spotify account. I suggest following these steps to contact the right team about this issue.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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