Account upgrade.

[Jess31198]

Hi, I've upgraded my account to premium and it is still stating it's running as a free account. The charge has come straight out of my bank and yes I have logged in and out numerous times trying to get it to work! I've even rebooted my phone to see if that would help.

[Maxim · Accepted solution]

Hey @Jess31198,

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 

• If you're on Premium, try signing out and back into the app again. 

• If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let me know how it goes!

[Jess31198]

That worked thanks heap 😊