Account was deleted for no reason, Premium customer. Had to start new account, can't access original

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Account was deleted for no reason, Premium customer. Had to start new account, can't access original

SpotifyLuke1
Casual Listener

I am a Spotify Premium subscriber and have been for years, but all of a sudden I can't access my account. When I try to change the password, it doesn't recognize the email I've been using. My payment is up to date. I've been shut out of the service - how do I access my original user name, playlists, and regain access?

 

I've now had to start a brand new account but all playlist and history are gone.

3 Replies

Re: Account was deleted for no reason, Premium customer. Had to start new account, can't access orig

JuanSebastian
Roadie
 
We'd recommend you get in touch with us via this contact form.
 
You can also find us on Facebook or Twitter.
 
Give us a shout, we'll be happy to help.

Re: Account was deleted for no reason, Premium customer. Had to start new account, can't access orig

user-removed
Not applicable

I had the same thing happen to me. All of a sudden, likely at the same time as you, my password wouldn't work. All of a sudden, my password stopped working. I attempted to reset it, several times. Finally, I clued in that my username has been changed to one with numbers. And now, all of my playlists are gone, and I am no longer a Premium subscriber. The number as my username is apparently a Facebook login. I -never- and -would never- sign up through Facebook. 

 

Could you please indicate which form we are supposed to fill out for this problem to be resolved? There appear to be a hundred different options.

Thank you very much.

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Re: Account was deleted for no reason, Premium customer. Had to start new account, can't access orig

SpotifyLuke1
Casual Listener
Go ahead and send an email here and they should respond quickly -
support@spotify.com


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