Account was hacked due to facebook login

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Account was hacked due to facebook login

Doriandance
Casual Listener

So I wrote a message yesterday evening to spotify but no answer yet.

Its  a secury issue so I expected a fast reply.

My account was hacked together with a few others on https://pastebin.com/b8i1eVaP

Since I changed the password a while ago to use my facebook login. I am not able to change this old spotify password. Right now a lot of people around the world are using my spotify account and even changed it to family account! I need this to stop asap!!! 

my account is s_uida@hotmail.com!!!

6 Replies

CryticalAce
Community Legend

Hi Doriandance,

 

This isn't a fun situation to be in! To change your password you will need to disconnect your Facebook account from your Spotify Account, to do this follow the steps below:

 

  1. In the top-right corner of the desktop app, click > Settings
  2. Under Social, click DISCONNECT FROM FACEBOOK.

(Thanks @MattSuda for the instructions)

 

Once this is done you will be able to change your password.

 

Best,

Jordan

Doriandance
Casual Listener

Hi Jordan

The problem here is I cant find this option (see attachement)

Bildschirmfoto 2017-06-03 um 11.56.44.png

CryticalAce
Community Legend

Hi Doriandance,

 

I  would try turn of the switch labeled "Meine Aktivitat auf Facebook teilen". Maybe that will disconnect it for you?

Doriandance
Casual Listener

this just means "share activities on facebook". What I just did is delete the app on facebook... let see what happens

CryticalAce
Community Legend

Ah sorry, my bad! 

 

I have another solution that may work? Try to navigate to this link and see if this does anything (if you haven't already)

 

Good luck!

Doriandance
Casual Listener

No this doesnt help. 

This is whats happening to me : https://community.spotify.com/t5/Accounts/Family-account-hacked-4-random-users-CHECK-YOUR-FAMILY-ACC...

I need help from the support team asap...

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