Account was hacked due to facebook login

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Account was hacked due to facebook login

Doriandance
Casual Listener

So I wrote a message yesterday evening to spotify but no answer yet.

Its  a secury issue so I expected a fast reply.

My account was hacked together with a few others on https://pastebin.com/b8i1eVaP

Since I changed the password a while ago to use my facebook login. I am not able to change this old spotify password. Right now a lot of people around the world are using my spotify account and even changed it to family account! I need this to stop asap!!! 

my account is s_uida@hotmail.com!!!

6 Replies

Re: Account was hacked due to facebook login

CryticalAce
Community Legend

Hi Doriandance,

 

This isn't a fun situation to be in! To change your password you will need to disconnect your Facebook account from your Spotify Account, to do this follow the steps below:

 

  1. In the top-right corner of the desktop app, click > Settings
  2. Under Social, click DISCONNECT FROM FACEBOOK.

(Thanks @MattSuda for the instructions)

 

Once this is done you will be able to change your password.

 

Best,

Jordan

Re: Account was hacked due to facebook login

Doriandance
Casual Listener

Hi Jordan

The problem here is I cant find this option (see attachement)

Bildschirmfoto 2017-06-03 um 11.56.44.png

Re: Account was hacked due to facebook login

CryticalAce
Community Legend

Hi Doriandance,

 

I  would try turn of the switch labeled "Meine Aktivitat auf Facebook teilen". Maybe that will disconnect it for you?

Re: Account was hacked due to facebook login

Doriandance
Casual Listener

this just means "share activities on facebook". What I just did is delete the app on facebook... let see what happens

Re: Account was hacked due to facebook login

CryticalAce
Community Legend

Ah sorry, my bad! 

 

I have another solution that may work? Try to navigate to this link and see if this does anything (if you haven't already)

 

Good luck!

Re: Account was hacked due to facebook login

Doriandance
Casual Listener

No this doesnt help. 

This is whats happening to me : https://community.spotify.com/t5/Accounts/Family-account-hacked-4-random-users-CHECK-YOUR-FAMILY-ACC...

I need help from the support team asap...

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