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Account went back to free, can't upgrade to premium

Account went back to free, can't upgrade to premium

When I got a new credit card, spotify cancelled my premium family account without any notice. Now when I try to upgrade to spotify premium, my credit cards aren't working. I get a message like "oops your credit card provider or bank seem to be having a bad day. Don't worry no money has been charged..." etc. I need to re-upgrade to a Spotify premium family account and I have contact Spotify several times about this matter with no response. 


I recieved one response which was unhelpful as the suggestions to use a different browser or an incognito window did not work. I also tried a different credit card with no luck. I don't have a PayPal or e-card to try.


Please help!

3 Replies

hmm that's really strange. i shall Escalate this to the Staff for you. 

Thank you so much!!! 🙂

Support usually replies within 24-48 hours.

If you still have not gotten a reply or you did get a reply but you still need help:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.


If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.


If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaSpotify Star
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