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Account woes

Account woes

My wife and son had an individual premium account.  My son changed to a student account and my wife created a family account for the other three in the family.  I tried to redeem a code on my iPad to set up my own account.  When I tried to sign up with my email address it said that the email address was already in use.  I requested my password be sent and it said that I was using my Facebook credentials.  So ok, I clicked sign in using Facebook credentials.  It never showed what account credentials were but it logged in to my son's account.  So basically, I'm thinking that I just wasted my code on my son, the account that he paid for is gone and I'm without an account.  How do I fix all of this mess?  This wasn't a very good process...

1 Reply

Hey there @mxhunter!


Sorry for your troubles. 


I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

If this solved your issue - Mark it as a solution!
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