Account won't work

[daan2gether]

Hi all,

I've got quite a problem; I have a feeling my account is hacked.

I have 2 accounts: 1 for free, which i don't use, and 1 premium account where i'm the manager of my family account.

All of a sudden, my premium one was logged out on both my phone and my laptop. I can't login anymore. It seems my password has been changed. When I tried to login on my free account, it works. Also the 'send e-mail' to create another password worked.

On my premium account nothing works, when I enter my email it states that there is no account with this email adress, and when I type in my account name to get an email to change my password, I don't get an email.

I tried to email spotify, but i didn't get a 'email received' notification, so i don't know if that worked..

Hopefully you guys can help me out here, as spotify seems to be quite hard to reach..

Best regards,

Daan

[osornios]

Hey @daan2gether,

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.