Account wont work

[snipeaholik]

Hi guys

i had Spotify on my phone for a while but then my card got declined and i waited to long so that they deactivade my account.

Is there any chance i can get my account back? Cause i cant register with my E-Mail and if i try to add my card it says that i took already a similar package.

And all i want is having my account back.

Plus: As soon as im log in i cant switch my Counrty?! Im in the UK right know but i am from Switzerland so my card details are from switzerland.

So how can i go back? Any Ideas?

Unfortunally there is no Hotline, no live Support, nothing were i can ask Spotify directly thats why im trying to do it over here.

Thank you 

Snipeaholik

[Maxim · Accepted solution]

Hey @snipeaholik,

Spotify currently doesn’t offer telephone support, out of full-time dedication to the options below. I'd recommend reaching out to them to see if you can get your account back.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.