Account

[joophielkema]

1. About 2 weeks ago I activated a premium account by KPN.

THirst I thought I didn't get an sms with the activation code, but later I found out that I got 2 activation codes. Both of them didn't. Two times KPN tried to help me, but not succesful. They then said you have to contact Spotify.

Can you help me?

[user-removed]

Hi there, @joophielkema! Maybe I can help here!

If you go to your Account Reciepts Page, do you see a reciept for this? If not, you'll need to reattempt purchasing Premium over here 🙂 If you're still finding that the SMS's are ariving delayed, I'd go somewhere you can get better reception with your network!

Cheers!

/T