Account

[annamahler]

I have Spotify premium from Telia until 5 March, but I have now realized that I have payed as a private person as well! I want that money back, it is a couple of mounths á 99:-/m. Can you help me?

//Anna Mähler

[annamahler]

I have Spotify premium from Telia until 5 March, but I have now realized that I have payed as a private person as well! I want that money back, it is a couple of mounths á 99:-/m. Can you help me?

//Anna Mähler

[jean3601 · Accepted solution]

Hey @annamahler, Welcome to the community!

I suggest you contact support so they can assist you with solving your issue

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you

I hope this helped solve your issue

[jean3601 · Accepted solution]

Hey @annamahler, Welcome to the community!

I suggest you contact support so they can assist you with solving your issue

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you

I hope this helped solve your issue