Account

[TalithaLima]

My premium account is not working... I am Premium but it is working on Free, why?

[Nico]

Hey @TalithaLima! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let us know if that helps, thanks! ^^

Peace

[TalithaLima]

Unfortunately I have already reinstalling but didn´t work...

[osornios]

@TalithaLima

Please login to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

and also check your receipts here:

https://www.spotify.com/account/subscription/receipt/

If everything seems ok, you should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

[TalithaLima]

They changed our payment terms we should change to our Money insted of US DOLARS that´s why couldn´t access! Now it´s working again. Many thanks!