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On the app it just says I have the free trial but when I go online it says I have premium. I paid for premium and everything went through but can't get it on my phone on the app. Tried deleting and re downloading the app and logging in and out but nothing seems to work?
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2 Replies

Hey missy5875 ๐Ÿ™‚

 

Can you check if the usernames are the same on all devices/webpages? You should make sure you're using the correct username for the Premium account/.


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ยฉ to the owner of the photo ๐Ÿ™‚

Yes they are the same

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