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Don13
Casual Listener
I have family premium on my old phone that got damaged and I can't seem to get to that account as it does not show I have premium and I think my phone was the administrator

3 Replies

Maxim
Rock Star 24
Rock Star 24

Hey @Don13,

 

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

 

  • If you don't have another email address, note how you log into the Spotify app usually.
  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address.
MaximRock Star 24
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Don13
Casual Listener
Thanks I thought that but cant see any email and I think you are correct but I have no way of telling - I tried all email accounts I have and passwords but no good - cant Spotify reset all or do I have to suspend my payment as a family account and start over?

Thanks,
Don


Maxim
Rock Star 24
Rock Star 24

Thanks for letting me know. I'd recommend taking a look at this support article: https://support.spotify.com/using_spotify/troubleshooting2/do-i-have-an-additional-account/

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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