Accounts suddenly merged & premium gone

[-Lain-]

Hello,

following situation: I used the 3-for-1 summer deal. Payment via Paypal. Everything okay so far. Created account via Facebook. Everything was fine. Tried to connect my mobile phone with Spotify, got logged out on my computer. Logged in again and suddenly it was merged with an other Spotify-Account and Premium was gone. Which is kinda odd, because it worked (on computer) and suddenly -poooof- everything was messed up. Mobile phone and Computer.

The other Spotify Account that got linked to my Facebook-Created-Spotify-Account is the Account of an Family Member, not my own. That merging of those two accounts is not only annoying for me, but also for my family member aswell...because now his Account is merged with mine. I really don't know how this could happen. Tried to Log-Out. Deinstalled the Spotify software from the computer and the mobile phone. Reinstalled it. Unlinked the Facebook-Account as described here, but nothing.

The only possible explanation is, that I used his old mobile phone and the computer he used Spotify before me and somehow user-datas got mixed. Probably because of the same Paypal that was used? I don't know. It's extremly annoying.

Contacted the Support via the Form, but haven't got an answer after 40 hours (it was said 24 hours, but nothing)...so I thought I give it a shoot here. Maybe I am just to stupid and did something wrong? Maybe someone is able to help me? Or can get my request forwarded to someone who could help? As I said: Tried everything but didn't find a solution.E verything was fine and then the mobile phone connection destroyed my peaceful music-joy :c

Here is my case number, if necessary

Fall # 01529013

In hope of some help

Best Regards

[Peter__]

I will get that case number escalated for you now.

[-Lain-]

Thank you so much, that's a fast reply ^^'

[outback23]

I have the same problem. I've made a thread and help tickets. But noone is replying.

[Peter__]

@outback23 - I'm about to reply to your other topic, keep an eye on it. 🙂

[outback23]

Thanks

[outback23]

Are you still doing this?

[Peter__]

http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Something-really-wierd-just-happened...

[C8lynris]

Hey,

I have one account on my computer with the username 1250792125 and one account on my iphone with the username C8lynris.  Is there a way to combine the two?