Added to spotify family, still charged separately

[pkorpal]

Hi!

After a few months of using my premium account, i've accepted an invitation from my brother to spotify family (he's the owner of the card that's charged for spotify family) and I'm still charged for my premium account. Joined the family account on april '15 and have charged for my premium account the last 13 months. I was charged from april '15 to november '15 and stopped checking after a few months, but this month I noticed. What can I do to stop being charged for my premium account separately and is it possible to get back my money for the past 13 months? I've checked and in my account on the spotify website it says I'm part of spotify family.

Cheers

[Maxim]

Hey @pkorpal,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

Also, please take a look at this support article about Spotify's Refund policy: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/

Thanks!

[pkorpal]

I do have emails from spotify on 2 different emails, but I guess that's because I've changed emails in facebook settings (I log in with facebook). The notifications from spotify on my previous email stopped july 5th '15 and started on the new one july 6th '15.

edit: I'm logged basically 24/7 as I have spotify on my laptop and my mobile

[Maxim]

I'd recommend reaching out to Spotify Support so they can try to find your second account:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.