Adding existing member to premium

[CJMul]

Trying to link up to family premium.  Keep getting message "oops there is a problem".  What the heck!

[Bittencourt · Accepted solution]

Hey @CJMul, welcome!

Please try using different browsers in your computer (don't forget to clear cookies/cache before) and let me know if it helps.

[KatesHere]

Hey there @CJMul 🙂

I just wanted to add that this is an ongoing issue, if you'd like you can keep an eye on this thread for any updates from Spotify 🙂

Hope this helps!

K

[CJMul]

Thanks...using Google Chrome did the trick.

[Bittencourt]

Great! You're welcome @CJMul 🙂

[ammigrey]

Hi, I'm having the same issue but I've tried different browsers and have come to the same issue. Do you know why that is?

[Bittencourt]

Hi @ammigrey,

It seems like you've only tried using your mobile. Could you please try using browsers in your computer? And don't forget to clear cache/cookies before the process.

Hope this is more helpful!