Ads with premium subscription..Really?

[shanzepp]

I'm paying over $15 a month for a service with no ads...Yet still have to have 1/4 of my window filled with text ads? Really? The price is already exorbitant for modern streaming services, especially if it's not ad-free. I won't be continuing my membership. 

[alyssamichelle]

I think the worst thing about paying for premium is not being able to speak to a customer representative when things go wrong. I have no way of contacting a single soul about my service issue. Instead I have to use some useless message board that's pretty equivalent to getting snail mail. 

[KatesHere · Accepted solution]

Hey there @shanzepp and welcome to the community!
This is not right. Have you tried logging out and back into your account? If you recently upgraded to Premium, it could be that the client didn't refresh.
Let me know how this worked!
K

[shanzepp]

Well don't I feel silly now. I re-launched twice and it disappeared now. Thanks, Kate!

[KatesHere]

No worries, it happens! You're welcome 🙂
K