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After the site crashed my premium account went to free.

After the site crashed my premium account went to free.

Hi.. So today about the same time as the site crashed my premium account went to a free account instead.

And now that im trying to pay for premium again i get the message: Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating your payment details please log out, log in and then try again.

 

My credit card has not expired, the payment information is the right one, and i do have money och my credit card. I have also tried to relog several times but it wont work. So... what to do now?

 

Help ASAP would be great. /Alerion


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2 Replies

Alerion - Is this sorted now? I can see from your 'tdwp2' account that you've managed to upgrade, so you should be getting your Premium.
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Yes, it pretty much sorted itself a couple of hours after i made this post. Thanks.

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