[All Platforms][Other] Have the same interlocutor when we contact the support center ?

[maudevr]

For a gift card issue, I got in contact with the spotify support center a couple of months ago. 

Everytime they were getting back to me (about 5 times) it was always someone different .... How am I supposed to the trust the new one who probably doesn't know the issue that I have explained 5 emails ago ?  

However, the positive side is that they were all really cool and helpful (they found a solution for me and solved the issue)

If we contact the support center, could it be the same person handling the issue from start to end ? That would definitely build the trust ... 

P.s : Thanks to the support center, they were my heros for solving my problem ! 

[KatesHere]

Hey there @maudevr, welcome to the community!

You shouldn't worry, support stays up to date on the details of your case even if it's a different person answering you. Otherwise, I'd imagine it'd take more time and effort to go through every case, on both sides 😉

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K