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All albums & downloaded songs disappeared!!!

Solved!

All albums & downloaded songs disappeared!!!

All was working fine and when I opened my app today all my saved albums and artists disappeared!! Strange thing is all the saved songs in my play lists remains.... checked my premium account payment still in order and next deduction happening only on 26 Sep... help. This us v frustrating as I spent a lot of time and effort curating the albums I like.
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Marked as solution

Hey @Aleais! Welcome to the community ^^

 

Do you've tried to reinstall the app/client ?

If not here's a guide for a clean reinstallation.

 

I hope it helps you if not let me know it ^^

Peace

 

View solution in original post

Marked as solution

Hey @Aleais!

This is a normal issue ^^ 

Mostly it is fixed with a reinstallation and if you want to show support accept it as solution ^^

 

Peace

View solution in original post

4 Replies
Marked as solution

Hey @Aleais! Welcome to the community ^^

 

Do you've tried to reinstall the app/client ?

If not here's a guide for a clean reinstallation.

 

I hope it helps you if not let me know it ^^

Peace

 

Wow... works like magic! How did you know?? Thanks peace!
Marked as solution

Hey @Aleais!

This is a normal issue ^^ 

Mostly it is fixed with a reinstallation and if you want to show support accept it as solution ^^

 

Peace

Here is a kicker. Same thing happened to me on my iPhone. However, I cannot connect my phone to the internet for the time being. Is there any way to resolve this issue without using internet connectivity?

 

I checked my phone storage section and it seems that all of my downloads are still there but I just don't have access to them.

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