All my Spotify playlist's and my premium account is gone since I disconnected Facebook .

[user-removed]

Hey ,

I ve disconnected my Facebook from Spotify and now all my Playlists , Starred and my Premium Service is gone . 

Also all my Payment Method History is cleared . 

I was always paying with Credit Card . 

Ive written a message to the Support but still got no response . 

Hopefully someone can help me . Im really dissappointed with the Spotify Support .

Thats the ID Number from the Support Mail i wrote : 

# 01054541

Greetings 

[Peter__]

Try following the steps outlined in this post and see if they can get you back into your original account. If not just post back here 🙂 

[user-removed]

Ive already read this post but it didnt help . 

The Problem is i dont have a Spotify User Name  . I only can log in to Spotify using my Facebook ...

[Peter__]

Can you reply directly to the automated email reply with the case number in it (even if its from no-reply)? 

That will bump your case just to make sure it reaches an advisor. 

[undeadninja125]

Try using the recover playlist service. I had the problem where I couldn't connect to Facebook. Try using your Facebook email address and password.

[user-removed]

Still got no response from  Customer Service . 

I paid for November and i am not able to use the service I paid for...

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@Peter wrote:

Can you reply directly to the automated email reply with the case number in it (even if its from no-reply)? 

That will bump your case just to make sure it reaches an advisor. 

[Peter__]

Let me escalate this for you. 

[Jack_H]

Hi @user-removed

I've just chased it up for you, someone will be in touch asap. Keep an eye on your inbox

[user-removed]

Got a response two days ago that they will help me  ... but nothing did happen yet 

[Peter__]

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@tschakama wrote:

Got a response two days ago that they will help me  ... but nothing did happen yet 

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Did they request any details, did you reply to the email? 

[user-removed]

yes of course I did .. 

[Peter__]

Sorry, have to ask - you would be surprised! 😛 

I'll escalate this now for you, so keep an eye on this topic and on your inbox for a reply. 

[Robbie]

Thanks for letting us know, we'll make sure someone helps out.