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All my music is gone

All my music is gone

When I log in via facebook I can no longer see any playlists, any saved music, years of collecting and organizing songs all gone. "recover playlists" shows nothing

 

Does not recognize that I have spotify premium. 

 

It's like it created a whole new account.  Previously my username was adam_has

 

Now when I do password recovery with my email it says my username is 21fy23g4p2ykmxsvlgmkptuqq.

 

If I try and recover the password for adam_has no email is sent. 

 

Here is one of my playlists I had bookmarked that still exists if this helps in any way.

 

https://open.spotify.com/user/spotify/playlist/37i9dQZF1Cz2rEMUm9OUVb?si=aldoXyfUSVaJ4NIOTmljPw

 

Thanks for your help, I'm kind of devastated at the moment.

Reply
1 Reply

Hey @user-removed, thanks for reaching out to us!

 

Sounds like you have multiple Spotifya ccounts set up with your information. Let's try following these steps to see if you can find the Premium one.

 

Looks like the playlist you sent wasn't created by your profile, so it just takes me to the Spotify account page.

 

If you can't find any information about the Premium account, let me know if you got any weird messages or if you were suddenly logged out of it.

 

Keep me posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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