Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello,
I need help, because I have a Spotify Premium account and recently I just discovered that all of my playlists, recently played musics, etc ... were gone !! I didn't delete them of course. I don't know what happened ...
I hope there is a chance to recover them ... ?
Cordially.
Solved! Go to Solution.
Hi @mopodofo,
Thanks for the reply 🙂
Just to double check could you check you are logged into the correct account in question:
https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/
And then check what happens when you go to the 'recover playlists option' in this link:
https://support.spotify.com/account_payment_help/account_basics/can-i-recover-a-deleted-playlist/.
If you still need help after this could you let me know what browsers and incognito windows you have tried?
Thanks.
Has this solved your issue? If it has please click ‘Accept as a Solution’ and consider adding a ‘Like’!
Hey @mopodofo,
Sorry to hear this.
In order to isolate the issue at hand could you take a look at the following:
https://support.spotify.com/using_spotify/troubleshooting/why-do-tracks-disappear/
Let me know how it goes 🙂
Has this solved your issue? If it has please click ‘Accept as a Solution’ and consider adding a ‘Like’!
Hello and thanks for the answer :).
I look at the article, but unfortunately it didn't solve my problem.
I'm sure it is the correct account because I have only 1, and I was connected with several devices. My playlists are all gone from all my devices. 😞
Hi @mopodofo,
Thanks for the reply 🙂
Just to double check could you check you are logged into the correct account in question:
https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/
And then check what happens when you go to the 'recover playlists option' in this link:
https://support.spotify.com/account_payment_help/account_basics/can-i-recover-a-deleted-playlist/.
If you still need help after this could you let me know what browsers and incognito windows you have tried?
Thanks.
Has this solved your issue? If it has please click ‘Accept as a Solution’ and consider adding a ‘Like’!
Nice ! Thank you so much, your second link solved my problem, I was able to recover all my playlists ! I don't how they end up deleted ...
Now, it's fixed, thanks a lot for that :).
Hey @mopodofo!
That's great news!
Thank's for updating me, you are more than welcome 🙂
If you need help in the future feel free to come back to the forums.
All the best!
Hello, I clicked on the "recover playlist" but none of my playlist were on there.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…