All of my playlists are gone

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All of my playlists are gone

mopodofo
Casual Listener

Hello,

 

I need help, because I have a Spotify Premium account and recently I just discovered that all of my playlists, recently played musics, etc ... were gone !! I didn't delete them of course. I don't know what happened ...

I hope there is a chance to recover them ... ?

 

Cordially.

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Re: All of my playlists are gone

Rock Star 11
Rock Star 11

Hi @mopodofo,

 

Thanks for the reply :)

 

Just to double check could you check you are logged into the correct account in question: 

 

https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/

 

And then check what happens when you go to the 'recover playlists option' in this link:

 

https://support.spotify.com/account_payment_help/account_basics/can-i-recover-a-deleted-playlist/.

 

If you still need help after this could you let me know what browsers and incognito windows you have tried?

 

Thanks.

 

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!

 

 

 

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
6 Replies

Re: All of my playlists are gone

Rock Star 11
Rock Star 11

Hey @mopodofo,

 

Sorry to hear this.

 

In order to isolate the issue at hand could you take a look at the following:

 

https://support.spotify.com/using_spotify/troubleshooting/why-do-tracks-disappear/

 

Let me know how it goes :)

 

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: All of my playlists are gone

mopodofo
Casual Listener

Hello and thanks for the answer :).

 

I look at the article, but unfortunately it didn't solve my problem.

I'm sure it is the correct account because I have only 1, and I was connected with several devices. My playlists are all gone from all my devices. :(

Solution!

Re: All of my playlists are gone

Rock Star 11
Rock Star 11

Hi @mopodofo,

 

Thanks for the reply :)

 

Just to double check could you check you are logged into the correct account in question: 

 

https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/

 

And then check what happens when you go to the 'recover playlists option' in this link:

 

https://support.spotify.com/account_payment_help/account_basics/can-i-recover-a-deleted-playlist/.

 

If you still need help after this could you let me know what browsers and incognito windows you have tried?

 

Thanks.

 

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!

 

 

 

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: All of my playlists are gone

mopodofo
Casual Listener

Nice ! Thank you so much, your second link solved my problem, I was able to recover all my playlists ! I don't how they end up deleted ...

 

Now, it's fixed, thanks a lot for that :).

Re: All of my playlists are gone

Rock Star 11
Rock Star 11

Hey @mopodofo!

 

That's great news!

 

Thank's for updating me, you are more than welcome :)

 

If you need help in the future feel free to come back to the forums.

 

All the best!

 

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: All of my playlists are gone

dbusby79
Newbie

Hello, I clicked on the "recover playlist" but none of my playlist were on there.

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