All playlists are gone after blocking spotify on Facebook

[luisluis]

hello there,

i blocked all apps on facebook to stop these anoying game app requests. after that my spotify account disconected on all devices. if i try to log in with my facebook account again all my playlists and stuff are gone. also i´m not premium anymore. Is there a way to get my playlists back? is my premium account gone now? what about the time i payed for the rest of the month? 

thanbks a lot for your support,

best regards, 

laurids wiemer

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to lend a hand to get you back to your account. The Spotify app on Facebook is required as it maps your Facebook login to your "real" Spotify account behind the scenes. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Kuchlwastl]

Nice suggestion - only drawback: Support never answers !! This marvellous support form and the strange idea to answer to a noreply-mailaddress only seems to shoot your supportrequests into a deep black hole ... Of course they will continue charging for the premium account that you can no longer use ...

Spotify Fall # 01512169

I'm really, really upset with spotify ...

[Peter__]

@Kuchlwastl - How long ago did you get in touch (and reply to the automated email)?

[Kuchlwastl]

Last try was from 6th of June (2014).

[Peter__]

Wow! Let me get that escalated over to the community guys to check out for you.

[meahtenoha]

Hi @kucklwastl @Kuchlwastl we can certainly help here. Did you reply to that email directly? 

Be sure to reply to that email rather than filling out the contact form from the beginning again. You'll hear from a member of our team shortly. 

[Kuchlwastl]

Hi Meredith,

my problem is the following:

I cannot access my original Spotify-account (userid 1129710364, premium user) any more, because everytime i logon with my account, i am connected to userid 11143022128, which is a free account. Also my playlists and favorite music are connected to the old premium user, which i cannot access any more.

The issue seems to be linked tot he fact, that my username in both cases is my mailaddress, which is also my username in facebook.

What i would expect: Restore my Premium-account, delete the other one.

Many thanks for your help !

BR Josef

[meahtenoha]

Hi @Kuchlwastl we can definitely help but it will need to be via the contact form to confirm some security details. 

If you respond to the other email you received it will reach the right folks. Thanks!

[staga]

hej there,

still got no reply on my email that i send to the noreply adress. and i dont have my user id from the premium acount 😕 somebody help here pls! 

[Peter__]

@staga - When did you reply to that mail?

[staga]

the first time 16.6.2014 and yesterday i tryed again.

[Peter__]

Could you let us know the 8-digit case number? It is normally in the subject line beside a # symbol.

[staga]

its # 01539998. can i somehow identify my premium id? paypal etc?

[Peter__]

The only place it tends to be found without logging in is in the email receipt you get when you first subscribe. I will also get that case escalated for you.

[Adam]

Hey @staga -- sorry for the slow reply but that case is now with the right folks. They'll be in touch as soon as they can. To speed things along, feel free to reply back to the automated response you got (the email with the case # in it) with your PayPal Billing ID/order ID from a Premium receipt, but there's no need to submit a new ticket via the contact form.

[staga]

cool. i also find the e mail from my first account that ended up in my premium account:

Email address:  laurids_wiemer@web.de
Username/ID:    1134276746
Date:           2013-08-21 16:17 UTC
Order ID:       239947971010