All playlists disappeared as well as premium

[zionmoose]

I believe I have fallen victim to the dual account issue people have been having because all my playlists are gone and I now no longer have premium. I would appreciate some help because I have contact spotify twice now in the last 2 months and not heard a word back. I'm pretty patient, but that is just way to long and I will definitely be leaving the service if this is not fixed ASAP.

[Peter__]

Hey @zionmoose 🙂

Have you got a case number from the last time you got in touch? It will be in the automated email reply you get to say your case was submitted.

Peter

[zionmoose]

Yea, the case # is 01018730.

[Patricia]

Hi @zionmoose 

We've just escalated your case to support. Please keep an eye in your inbox --you should hear from us shortly.