All playlists disappeared from Spotify

[Beta_12]

This morning I just notice that all the playlists/albums from Spotify was gone. It's like a hole new account now. I did not delete anything and used my account no later than yesterday. Is there any way I can get my music back?

[Jordi]

Hi there and welcome to the community,

It looks like you logged in to a different account. Could you try to logout then login again using either the Facebook button or the username and password field? 

[Beta_12]

No I'm on my one and only account that I have. And it's not connected to my Facebook account so I can't use that log in. But the weird thing is that my
Music is still there when I log in to Spotify on
My computer but not on my phone. I tried several times to log in and out but stil not working and am 100% sure it's my account

[Jordi]

Can you double check that your username matches with the link you get when you click on Copy Profile Link?

If it is connected to Facebook, you should see a bunch of numbers, else you will see your username.

[Beta_12]

Yes it does there is no numbers there only my user name. I tried to delete the app from my phone and download it again but still not working

[Jordi]

That's weird.. I think it's best to get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. They can help recovering your account.

[Beta_12]

Thank you so much. I'll try and hope they can fix it. Thanks again