All playlists gone after account change

[Aliljeblad]

Plan

Premium

Country

Sweden

Device

Galaxy s8

Operating System

My Question or Issue

Hi,

My girlfriend and I have been using premium family for some time, and yesterday we decided to change to Duo. After I sent the invitation to her, all her playlists and artist follows are now gone. Ive tried going into the recover deleted playlists, but there is nothing there.

How do we recover her data?!

/Alexander

[Maxim · Accepted solution]

Hey @Aliljeblad ,

Thanks for coming to the Community 🙂

It sounds like she might've accepted the Duo invite using another account. I'd recommend telling her to try logging out of Spotify and then logging in using different credentials.

Once she has found the right account, you can remove her other account from the Duo plan and then send her another invite so she can accept the invite on her main account.

Let me know how it goes!

[Aliljeblad]

Hi Maxim,

I’ve tried logging out and seeing if there are any other accounts using other emails, but she only has one (the one where everything is lost).

During the invite she used the recover password feature but she did not create a new account.

Should I try removing her from the Duo plan anyway?

[Maxim]

Hey @Aliljeblad ,

Thanks for letting me know!

In this case, I'd recommend that you follow the steps described here: https://community.spotify.com/t5/FAQs/How-do-I-find-if-I-have-another-Spotify-account/ta-p/4737961 🙂

Let me know how it goes.

[vibinwithnat]

Hi everyone, 

I recently changed the email of my spotify account and changed it again to the original one, but that messed up my playlist and my account it's like brand new, I don't even have a sound capsule and I'm wondering if that's it's going to affect my wrapped this year since it looks like it's a brand new account