All playlists gone and someone else's music there

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All playlists gone and someone else's music there

tan1894
Newbie

Plan

Premium

Country

 USA

Device

(iPhone 7+)

Operating System

 

 

My Question or Issue

 Two days ago, different music (from mine) began streaming over my phone while I was driving.  It happened again today and, after checking, I learned that all of my playlists had been deleted, other playlists were there (that I didn't create), and all of my music was gone.  Two questions:  (1) since it appears I was hacked, what can I do to protect myself from the current hack and restore control over my account (I have changed my password - is this enough?)?  (2) is there any way to restore all of my playlists or are they now gone for good?  Thanks for the help.

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1 person liked this

Re: All playlists gone and someone else's music there

Rock Star 10
Rock Star 10

Hey there,

Thanks for reaching out to the community!

 

I'm sorry to hear you're having this issue.

Please follow the steps over on this help guide to try and solve hacked account.

In addition, once you've manged taking back control over your account you should be able to use "Playlist Restore" feature to get them back.

 

Let me know if there's anything else i can do to help=)

OneByBooRock Star 10
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Re: All playlists gone and someone else's music there

oopsie-doopsie
Casual Listener

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